Terms and Conditions

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    • Terms and Conditions

    Paradise Deli

    Last updated: 01/01/2026

    These Terms and Conditions apply to all orders placed with Paradise Deli (“we”, “us”, “our”), whether in-store, online, or via third-party ordering platforms. By placing an order with us, you agree to these Terms and Conditions.

    1. Who We Are

    Business name: Paradise Deli
    Address:
    18 Cricklade Rd
    Gorse Hill
    Swindon
    SN2 8AA
    Wiltshire

    Contact email: info@paradisedeli.co.uk
    Phone number: 07391506495

    2. Placing an Order

    • Orders may be placed in-store, online, or via third-party delivery platforms.

    • All orders are subject to availability.

    • Once an order has been accepted, it cannot usually be cancelled or amended.

    • You are responsible for ensuring that all order details, including contact and delivery information, are correct at the time of ordering.

    3. Prices and Payment

    • All prices are shown in GBP (£) and include VAT where applicable.

    • Prices may change at any time but will not affect confirmed orders.

    • Payment must be made in full at the time of ordering unless otherwise agreed.

    • Accepted payment methods may include cash, card, and online payment systems.

    4. Allergens and Dietary Requirements

    • Our food is prepared in an environment where allergens are present.

    • While we take reasonable care, we cannot guarantee that any item is completely free from allergens.

    • Customers with allergies or intolerances must inform us before placing an order.

    • Allergen information is available on request.

    5. Collection and Delivery

    Collection

    • Orders should be collected at the agreed time.

    • We cannot guarantee food quality for orders collected late.

    Delivery

    • Delivery times are estimates and may vary due to traffic, weather, or demand.

    • Responsibility for the order passes to you once delivery has been completed.

    • If no one is available to receive the delivery, a refund may not be possible.

    6. Cancellations and Refunds

    • Due to the nature of freshly prepared food, orders cannot usually be cancelled or refunded once accepted.

    • If there is an issue with your order, please contact us as soon as possible.

    • Refunds or replacements will be offered at our discretion and in accordance with your statutory rights.

    7. Quality and Complaints

    • We aim to provide high-quality food and service at all times.

    • Any issues or complaints should be raised within a reasonable time after receiving your order.

    • We may request additional information or evidence to investigate a complaint.

    8. Third-Party Ordering Platforms

    • Orders placed through third-party platforms are also subject to their own terms and conditions.

    • We are not responsible for delays, technical issues, or errors caused by third-party services.

    9. Limitation of Liability

    • Nothing in these Terms limits our liability for death or personal injury caused by negligence.

    • We are not liable for losses that are not reasonably foreseeable.

    • Our total liability is limited to the value of the order placed.

    10. Intellectual Property

    • All content, branding, logos, images, and materials related to Paradise Deli remain our property.

    • You may not copy, reproduce, or use any content without prior permission.

    11. Privacy

    Your use of our services is also governed by our Privacy Policy, which explains how we collect and use personal data.

    12. Changes to These Terms

    We may update these Terms and Conditions from time to time. Any changes will take effect once published.

    13. Governing Law

    These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the UK courts.

    14. Contact Us

    If you have any questions about these Terms and Conditions, please contact:

    Paradise Deli
    18 Cricklade Rd
    Gorse Hill
    Swindon
    SN2 8AA
    Wiltshire

    📧 info@paradisedeli.co.uk
    📞 07391506495